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Fire & Water - Cleanup & Restoration

Why You Can Trust SERVPRO with Restoration Services

9/19/2023 (Permalink)

Why You Can Trust SERVPRO with Restoration Services Why You Can Trust SERVPRO with Restoration Services

Our number one goal is returning damaged areas and items to preloss condition, going all we can to make it "like it never even happened." Every SERVPRO Franchise Professional is dedicated to restoring both the property and the lives of the customers being helped.

Like it was never dirty, like it never overflowed, like it never caught fire, like it never spilled, like it never smoldered - whatever the case, with SERVPRO, our goal is to make it "like it never even happened," and that's why you can trust SERVPRO with restoration services. However, there are more reasons why you should trust us, so keep reading!

Serving America Since 1967

SERVPRO Franchise Professionals have been helping home and business owners recover from water damages, fire damage, storm damage, and more across the United States. We have many locations, which means faster response to you when you need it. We're on-site within four hours to help protect the structure, business, and personal property.

SERVPRO National Call Center Served Over 300 Insurance & Property Management Companies & Their Clients in the Last Year Alone

We have earned the trust of the insurance industry by serving thousands of their policyholders and clients with respect and integrity. The more we restore, the less that needs to be replaced. This helps our clients save millions of dollars each year, which helps lower insurance rates as well.

24-Hour Emergency Services

In our business, you need us fast. The sooner we arrive, the better the chance we can reduce damage and save you money. We are available 24 hours a day, seven days a week, 365 days a year. You can count on it.

Trained, Uniformed Franchise Professionals

A trained, uniformed, and equipped SERVPRO Franchise Professional will walk you through the job process and then work quickly to restore your property to preloss condition, whenever possible.

Our professionals undergo extensive water restoration training and certification. SERVPRO Industries, Inc. is an IICRC-approved school to help ensure our training meets and exceeds accepted industry standards.

The Right Equipment

SERVPRO understands that using the proper equipment makes a measurable difference in reducing claims loss expense. When time matters, technology and equipment must be counted on to perform. We will answer your calls with fast action, exceptional equipment, and trained, uniformed personnel - as we mentioned before. Certainly, the right tool for the job is vital to timely mitigation, but perhaps more important, these water damage professionals thoroughly understand how to dry a structure and personal property effectively.


Psychrometry is the study of the air and its properties. The properties of temperature, humidity, vapor pressure, and dew point are measured to evaluate air conditions in the structure, enabling us to create the proper atmosphere for an efficient drying process.

Water can damage materials in two ways: first, by absorption through direct contact with water; and second, absorption of moisture from the air. Measuring the moisture content of the air is critical to the drying process.

Restoration professionals must establish an environment favorable for drying. The restoration professional must also understand how to manipulate temperature and humidity levels to produce optimum drying conditions, without causing secondary damages through an improper drying.

Detection Equipment

Scoping involves locating the areas of the structure affected by water and defining the extent to which the structure and contents have absorbed moisture. Moisture detection devices are also used to verify that an environment has been dried thoroughly.

  • Moisture Sensors are used to detect moisture in carpets, baseboards, and walls.
  • Moisture Meters are used to determine the actual moisture content of various materials. The moisture tester provides accurate moisture readings that enable us to monitor the drying process.
  • Thermohygrometers measure both temperature and relative humidity. Capturing these two readings, using a psychrometric chart can calculate specific humidity, dew point, and vapor pressure.

Extraction Equipment

The most effective method of water damage restoration from a structure is extraction. This is why it is critical to respond quickly to water damage and to provide emergency mitigation services. When the water is extracted quickly, the environment can usually be dried much faster.

  • Extractors are used in cleaning carpets and upholstery and in removing water from floors following water damage. Extractors can either be truck-mounted or portable, allowing for greater access inside structures.

Air Moving Equipment

Air movers are used in water damage restoration to enhance evaporation at the surface level, thereby reducing drying time. As airflow at the surface level increases, the moisture in the air increases. This moisture is then eliminated via the use of dehumidification equipment.

Dehumidification Equipment

By extracting water vapor from the air, dehumidifiers lower the relative humidity, which in turn, increases the rate of evaporation. In a water damaged structure, dehumidifiers pull in the moist, humid air and then discharge dry, warm air. The dry air acts like a sponge, absorbing moisture from wet materials. We use two different types of dehumidifiers:

  • Refrigerant Dehumidifiers: work similarly to air conditioners
  • Desiccant Dehumidifiers: use chemicals called desiccants that readily absorb moisture from the air.

Deodorization Equipment

Ultra Low Volume (ULV) Foggers will atomize liquid deodorizing agents, producing a fine mist that easily penetrates sites where odor-causing residues accumulate. The device can also be used to inject fungicides and disinfectants into wall cavities and other difficult-to-access areas.

Thermal Foggers dispense solvent-based products in large volume, dense fogs suitable for confined areas. The fog consists of tiny particles of deodorant solution that pair with and neutralize odor-causing particles.

Our Emergency Water Damage Process Overview

Below is our water damage restoration process:

    • Within one hour from notice of loss, we will contact you to arrange for service. You'll know help is on the way.
    • Within four hours of loss notification, we will be on-site to start mitigation services. The key to reducing damage and saving money is responding quickly to your damage.
    • A trained, uniformed and equipped SERVPRO technician will walk you through the job process step-by-step, explaining what to expect and the anticipated outcome.
    • We will begin pretesting for restorability, working from the source of the damage outward.
    • Within eight business hours of on-site arrival, a verbal briefing on the scope will be communicated to the appropriate person, normally your adjuster or property manager.
    • We will work neatly and efficiently to help you regain control of your property when a damaging event has taken over. They will use state-of-the-art restoration techniques to ensure your property is taken care of right the first time.
    • After the work has been completed, a final walk-through will be conducted with you to help ensure your satisfaction.

As for Water Damage Restoration

We will check for the source of water in your building. The source must be stopped before any restoration or drying can be successful. We'll stop the source as well as check for contaminated water.

Then, we'll identify the category and classification of water damage to ensure we restore your property based on industry guidelines. The level of contamination of the water will affect the specific restoration processes we use. The water categories are: Clean, Gray, or Black.

We'll inspect and test the damaged area to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. In addition we will inspect for safety concerns, which may be evident. If there are any safety issues or you are aware of any asbestos containing materials before our arrival, please bring them to our attention.

Visible mold growth and moldy, musty odors may indicate the source of moisture or water intrusion. If extensive mold is evident, we will need to consult your adjuster or property manager before completing additional work.

We remove furniture and property contents and block items to help prevent ruse or furniture stains on wet carpets.

What is Restorable

Determining exactly what can be saved until everything is dry is usually impossible. We will set a follow-up date so we can monitor the drying process. In addition, the restoration process will be scheduled when the drying is complete. This can include floor preparation, tack strip replacement, carpet and pad installation, seaming, carpet cleaning and restoring, and furniture and contents cleaning. A scope of services will be provided.

Services We Offer

We offer fire damage restoration, which includes smoke damage cleanup and soot cleanup; water damage restoration and dehumidification; mold mitigation and remediation; storm damage restoration; move outs and contents restoration; electronics and equipment; document drying; contents claim inventory service; cleaning services that include air ducts and HVAC; biohazard, crime scene, and vandalism; carpet and upholstery, drapes and blinds; ceilings, walls, and hard floors; deodorization.

About SERVPRO Team Harvey
SERVPRO of Aberdeen/Holmdel is proudly owned by Lance and Jennifer Harvey - a husband and wife duo that owns three other SERVPRO locations, including SERVPRO of Lower Manhattan, SERVPRO of West Somerset County, and SERVPRO of Hoboken/Union City.

We understand the stress and worry that comes with a fire or water damage and the disruption it causes your home or business. Our goal is to help minimize the interruption to your life and quickly make it “like it never even happened.”


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